Shipping policy

Shipping Policy

Where is the item coming from?

The majority of our inventory is shipped directly from our warehouse in the United States. In some cases, a select few items may come from other distributors. Please note that your order might arrive in separate packages at different times.

Where do you ship and how much does it cost?

We currently offer shipping to the United States and Canada. The product price does not include the shipping cost. The online system will calculate the shipping fee for your order at checkout.

How long will my order take to be delivered?

Orders are processed Monday to Friday, and we aim to ship them out within 2-3 business days from the order date. Please note that we do not ship on weekends.

• United States: Estimated delivery time is 5-8 business days.

• Canada: Estimated delivery time is 7-14 business days.

Please note that delivery times may vary due to holidays, weather conditions, and other unforeseen factors. We are not responsible for delays caused by customs or any other external factors.

Customs & Regulations

You are responsible for checking your local postal regulations for restricted items. We cannot be held liable for any items that are not accepted in your country.

How can I track my order?

You will receive a tracking number for your order via email within 3-5 business days after your purchase. This email will include instructions on how to track your package. Please allow 4 business days after receiving your tracking email for the information to appear.

If you have any questions, feel free to reach out to our customer support desk at empowerfitsisters@gmail.com

The courier tried to deliver the package but I wasn't at home, what should I do?

Please contact the courier directly. In most cases, they will attempt to re-deliver the package on the next business day, or they may ask you to pick it up at their office.

I ordered multiple items but have only received one/some of them. Why?

To minimize shipping costs and taxes, your order may be shipped in separate packages. Please allow additional time for all your items to arrive.

I tracked my order and the status says "Return to Sender." What should I do?

If your parcel was returned to us, please contact us immediately so we can arrange to send you a replacement.

Please note that it is the customer's responsibility to track the order and submit necessary requirements to customs or courier. If an order is returned due to failure to follow-up with the courier or customs, we cannot offer a refund or free replacement. You may need to place the order again.

The tracking site says "Delivered," but I haven't received my order yet.

If your tracking status says "Delivered" but you haven't received your order, please contact your local post office. It is the customer's responsibility to track and manage their orders. For further assistance, reach out to our Customer Service at empowerfitsisters@gmail.com We are not responsible for stolen packages.

Delivery

Your order may require additional documents and time to clear through customs, which could delay the delivery. Depending on your location, your order will likely be delivered by your local post service or a local courier. If you’re not home at the time of delivery, a notice may be left with instructions on how and where to pick up your package.

Will I be charged customs and taxes?

The prices shown on our site are tax-free in US Dollars. However, you may be required to pay import duties, taxes, and customs fees when your order arrives at its final destination in the USA or Canada.

Payment of any charges or taxes is your responsibility and will not be covered by us. If you have any questions about potential charges, please contact your local customs office.